Delivery Policy

– We offer delivery within selected areas. Delivery fees are calculated based on your location.
– Orders are processed within 1–2 business days. Delivery takes approximately 2–5 business days unless otherwise stated.
– Customers must ensure someone is available to receive the order at the provided address.
– Please inspect your items upon delivery. By accepting delivery, you confirm that the items are in good condition.
– Zenvyhome will not be responsible for damages reported after delivery has been accepted.
– If delivery fails due to customer unavailability, a re-delivery fee may apply.

Returns & Refund Policy

– Returns are accepted within 7 days of delivery.
– Items must be unused, in original condition, and in original packaging.
– Customers are responsible for all return shipping costs.
– Once the returned item is inspected and approved, a refund or exchange will be processed.
– Items that show signs of use, damage, or are not in original condition will not be accepted.
– Certain items may not be eligible for return (e.g. custom or special-order furniture).

Damages & Defects Policy

– Any damaged or defective items must be reported within 24 hours of delivery.
– Customers must provide clear photos of the damage.
– Zenvyhome will assess the issue and offer a replacement, repair, or refund where applicable.
– Claims made after 24 hours may not be accepted.

Cancellation Policy

– Orders can be cancelled within 12 hours of placing the order.
– Orders that have already been processed or dispatched cannot be cancelled.
– Refunds for cancelled orders will be processed within a reasonable timeframe.

Payment Policy

– Full payment is required before delivery is scheduled.
– We accept EFT, cash, and card payments.
– Orders will only be processed once payment has been confirmed.

Warranty Policy

– We offer a limited warranty on selected items for manufacturing defects.
– This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
– Claims must be supported with proof of purchase.

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