– We offer delivery within selected areas. Delivery fees are calculated based on your location. – Orders are processed within 1–2 business days. Delivery takes approximately 2–5 business days unless otherwise stated. – Customers must ensure someone is available to receive the order at the provided address. – Please inspect your items upon delivery. By accepting delivery, you confirm that the items are in good condition. – Zenvyhome will not be responsible for damages reported after delivery has been accepted. – If delivery fails due to customer unavailability, a re-delivery fee may apply.
Returns & Refund Policy
– Returns are accepted within 7 days of delivery. – Items must be unused, in original condition, and in original packaging. – Customers are responsible for all return shipping costs. – Once the returned item is inspected and approved, a refund or exchange will be processed. – Items that show signs of use, damage, or are not in original condition will not be accepted. – Certain items may not be eligible for return (e.g. custom or special-order furniture).
Damages & Defects Policy
– Any damaged or defective items must be reported within 24 hours of delivery. – Customers must provide clear photos of the damage. – Zenvyhome will assess the issue and offer a replacement, repair, or refund where applicable. – Claims made after 24 hours may not be accepted.
Cancellation Policy
– Orders can be cancelled within 12 hours of placing the order. – Orders that have already been processed or dispatched cannot be cancelled. – Refunds for cancelled orders will be processed within a reasonable timeframe.
Payment Policy
– Full payment is required before delivery is scheduled. – We accept EFT, cash, and card payments. – Orders will only be processed once payment has been confirmed.
Warranty Policy
– We offer a limited warranty on selected items for manufacturing defects. – This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. – Claims must be supported with proof of purchase.